Need Help ?
Looking for a specific item ?, delivery info etc then chat to us online using live chat. Your card statement will read "MC ALF" to ensure discretion.
Error messages, products will not add to your cart & account sign in help Virtually 99% of all reported problems with this website relate to either cookies being disabled (see below) or the fact that the customer as their internet security (firewall or antivirus) or pop-up blocker set to high, which is either disabling or not allowing parts of the website to work correctly. We suggest you read about cookies below & safely and momentarily turn down your internet security & pop-up blocker to see if this cures the problem. Cookies must be enabled to purchase online on this store to embrace privacy and security related issues regarding your visit to this site.
By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.
To continue shopping online, we encourage you to enable cookies on your browser.
For Internet Explorer browsers, please follow these instructions:
- Click on the Tools menubar, and select Internet Options
- Select the Security tab, and reset the security level to Medium
We have taken this measurement of security for your benefit, and apologise upfront if any inconveniences are caused.
Please contact us if you have any questions relating to this requirement. Error messages relating to credit or debit cards Your system says that my card number is invalid
Please double-check your card number. Are you entering the long number that spans the width of your card? This is the number that we require. This should be 16 or more digits depending on your card type. Some cards have a "Card number" printed on them this is often an 8-digit number. This is not the number we require. Unable to authorise this payment based upon the credentials supplied
This type of response corresponds to a decline from the processing bank. The authorisation process is carried out by the bank and adultslovefun has no part in the subsequent decision. The decline message is sent to adultslovefun by the bank with no explanation or justification. The reason for a decline is often to do with incorrect information entered, which does not relate to your card. Please ensure you correctly enter all required information including issue number (where applicable), expiry date, valid from date and security code. If you receive a payment confirmation e-mail it means you have placed an order. This payment confirmation e-mail will contain information about the order you have made and will contain a transaction ID that we use to identify your payment. If an e-mail has not been received please attempt the purchase again. If you still have problems we advise you to contact your card issuer to find out more information. If you need to pay for the goods by alternative means then please select a different payment method i.e cheque or contact us. Shopping on-line
To shop on-line, first click on one the product categories on the left hand side of the screen. This displays the first page of sub categories within the category.
Once you select your product type (sub category) you will be shown a summary of all the products available within this sub category.
You can now see the name of the product, a small picture, and the price including VAT.
At this stage you can add a product to your basket by pressing the "Buy Now" button.
To view a larger picture of the item or to see the item description, click on the small image or the "Product Name" text.
To page back and forwards through the product pages use the page links "Home" or use Forward/Back buttons within your web browser.
You can now select to add this item to your shopping cart, wish list or see any reviews of the item
When you have added all the products you want to your shopping cart, proceed to checkout by pressing the 'checkout' button.
You now have the option to open an account or proceed without an account (an account remembers your delivery address etc), either way you will now have to enter your name and address and contact information. It is extremely useful in the event of us having a query that you include your contact number, use a mobile for maximum privacy, but be assured that in the event we do need to contact you, we will be very discreet.
The next screen asks how you would like your delivery to be delivered, select one of the available options and press "continue"
When you have completed this screen, you will be asked how you would like to pay.
You have these options
Credit or Debit Card
Cheque/Money Order
Bank Transfer or Deposit
Click on the option you require and press "continue" to finalise your order.
You will then see a confirmation of your order and delivery details, if you agree with all the details on this page press the "Confirm Order" Button to place the order
For credit card orders you will now complete the secure ordering form. This is 128bit encryption technology. Once you have completed this form, we will begin to process your order. When paying via credit/debit card you may see Cardholder Authentication Required this is a new online secure service by your card-issuing bank, not adultslovefun
This extra security can be thought of as an online version of ‘Chip and Pin' technology, requested by your bank not this website, read more about 3D Secure below
3D Secure (3D Secure can be thought of as an online version of ‘Chip and Pin')
What is 3D Secure?
3D Secure stands for Three Domain Secure - the payment industry's internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme ‘Verified by Visa' and MasterCard have called their equivalent initiative ‘MasterCard SecureCode'. These are both collectively referred to as 3D Secure. 3D Secure authentication requires the cardholder to register their card to take advantage of this service. This is a one time process which takes place on the card issuer's website and involves the cardholder answering several security questions to which only the card issuer and cardholder will know the answer. The cardholder selects a password and agrees on a secret phrase, which will be used by the card issuer during each online transaction. 3D Secure can be thought of as an online version of ‘Chip and Pin' technology, whereby the cardholder has a personalised password registered with their card that is entered during the checkout process. 3D Secure is predicted to become the industry standard by the end of 2007 and all online consumers will soon become as familiar with this, as when they enter their ‘Pin' number at a cash machine or till in a shop.
If you would like to know more Click here for Visa or Here for Mastercard
The growth of ecommerce You will have seen that the volume of internet trade is growing at a phenomenal rate; however some criminal elements are taking advantage of this growth to target websites with stolen card details. It is now more vital than ever, to protect our business & customers against this increased risk of fraud.
The role of 3D Secure Internet transactions are classed as ‘cardholder not present' (CNP) transactions. Until recently, there was no easy way for you to identify a cardholder and confirm that it was indeed the legitimate cardholder entering the card details. A significant proportion of chargebacks can arise as a result of the cardholder denying that they authorised a transaction. It is traditionally very difficult for you to successfully appeal against this sort of chargeback. The 3D Secure technology is designed to reduce the possibility of fraudulent card use by authenticating the cardholder at the actual time of the transaction and subsequently reducing our exposure to disputed transactions and chargebacks of this type.
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