Terms of Use

Welcome to the adultslovefun.co.uk Website. By accessing this Site, you agree to be bound by the terms and conditions. If you do not agree to all of the Terms, please do not use the Site. adultslovefun.co.uk may from time to time modify or revise the Terms by updating this Web page. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site.

Legal

adultslovefun.co.uk has a strict policy for handling customer information. The information you provide to adultslovefun.co.uk is confidential and protected to the fullest extent possible. adultslovefun.co.uk will not disclose or distribute customer information to third parties without prior written consent by the customer.

Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

The type of information we will collect about you includes:

Your name
Address
Phone number
Email address
IP & ISP Address (shown on checkout confirmation page)

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Emails

Under the Privacy and Electronic Communications Act:

"We do not send random marketing emails to personal email addresses (spam).", We do however give all account customers the choice whether or not they would like to receive our monthly newsletter and only the customers who select to receive our newsletter will receive it.

Secure Encryption

adultslovefun.co.uk uses a Go Daddy Certificate to offer secure communications by encrypting all data to and from the site.

Secure encryption of all personal information, quite simply once the padlock is shown in your browser you know you are secure and protected by a Go Daddy digital encryption certificate.
Always look the the padlock in your browser and click on the Go Daddy Site Seal at the bottom of our home page to verify our protection.

Encryption: Up to 256-bit encryption enabled
Browser Compatibility: Highest in industry

Prices:

All prices shown are inclusive of VAT at a rate of 17.5%. Except Books and other exempt items. All prices shown are correct at time of publishing and are subject to change without prior notice.

Payment:

PayPoint provides us with a secure reliable online payment service and "MC ALF" is what will appear on your credit card bill

We accept Visa & Mastercard credit cards. We also accept Switch, Solo, Maestro, Visa Debit (Delta)* & Visa Electron debit cards.

* Some older Visa Debit cards may carry the "Delta" logo on the card. They can also be identified by the word "Debit" printed on the front of the card

We will require the full card number, expiry date; issue number and cardholders full statement address details.

We also accept Payments via PayPal (restriction apply on PayPal, Due to PayPal's acceptable user policy)

If a product is not acceptable to PayPal a note will show on the product information page and the PayPal payment option will not show at checkout, you will only be able to pay using a debit or credit card.

Customer Relations

At adultslovefun.co.uk, our highest priority is satisfied customers. You are important to us and you can expect us to go the extra mile for your business. Superior customer service is the hallmark of adultslovefun.co.uk. We are proud to serve you and work hard to earn your business. We want to be classed as a premier adult sex toys and lingerie supplier and work work hard to achieve this

Complaints

If you have any complaints and you believe it is not been fully dealt with via email then please address any complaints to:

AdultsLoveFun
16 Hill Close
Newthorpe
Nottingham
NG16 2DX

This is not our returns postal address, all items sent back to this address and not to our dispatch address will incur a re-delivery charge

Leadership

At adultslovefun.co.uk, you receive the kind of quality and service you expect from a leader. Our company is always evolving as the needs of our customers change and as new opportunities are created in the market. You can rest assured that, working with adultslovefun.co.uk, you will enjoy the latest services, technology and developments in the adult sex toys and lingerie industry.

Miscellaneous

These Terms are governed by and shall be construed in accordance with the laws of the [STATE/PROVINCE] without giving effect to any principles of conflicts of law. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms are effective unless and until terminated by adultslovefun.co.uk.

Items out of Stock

Items out of stock can still be ordered from adultslovefun and we will try our best to fulfil your order as quick as possible this is normally done within 12 days (as stated on the product page) but sometimes may take 45 days or even longer. We will try and inform you of any delays above 7 days.

Free Gifts

Free gifts are classed as any item priced at £0.00 or below and we only allow 1 free gift per order unless we have a special offer on a particular item.

We reserve the right to change/cancel the Free Gift.

If your order contains more than one free gift (any item priced at £0.00 or below) we will send only one free gift of our choice.

Cookies

Cookies must be enabled to purchase online on this store to embrace privacy and security related issues regarding your visit to this site.

By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who are making transactions on your own behalf, and to prevent leakage of your privacy information.

Privacy

Your card statement will read "MC ALF" to ensure discretion.

Discretion

All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All orders are sent recorded delivery by the Royal Mail or Recorded delivery by Business Post Courier.

Regardless of the size or cost of your order, your goods will be dispatched in a box and will require a signature.

We will email you on the day of dispatch to confirm your order has been shipped and issue you with a tracking number where possible

Deliveries

We aim to dispatch the same working day on all orders received before 3pm.

We dispatch Monday to Friday, our warehouse is closed weekends & Bank Holidays. 

We recommend all parcels are sent via our fast discreet fully tracked insured UK delivery.

All standard orders are sent via a recorded & insured delivery by:

Royal Mail 1st Class Recorded Insured UK Delivery (1 to 3 working days)

92% of all orders arrive the next day, Using Royal Mail Recorded Delivery

Guaranteed next working day deliveries are sent via:

Fast Discreet Fully Tracked Insured UK Delivery (next working day)

Parcelforce Courier (Guaranteed next working day, By 5.30pm) or
Royal Mail Special Delivery (Guaranteed next working day, By 1pm)

(All orders must be in before 3pm to guarantee next working day delivery)

How we send the order depends on quite a few different parameters for example weight and the cost of the order.

Sometimes deliveries are sent in two parcels this can be because a number of reasons i.e. Weight, Size etc

Items not received - when proof of delivery as been given

If the parcel has been longer than 4 working days we advise you to check at your local depot to see if the parcel has been attempted to be delivered.
85% of queries we deal with regarding mail not turning up is because the local postal worker hasn't done their job properly and left a calling card to say they attempted delivery and the parcel is sitting at the depot waiting for collection.

So before contacting us.
1. Contact the depot to check if anything is waiting.
2. Please wait 14 working days as Royal Mail will not entertain any calls for tracking before this time. 

However Royal Mail do not class a parcel as lost until it has been untraceable in their network for 14 working days.

If at 14 working days the parcel has not arrived we will replace and claim our losses back from Royal Mail.

Within the 14 working days we are afraid there is nothing we can do

Returns

All items that are to be returned to adultslovefun must have an RMA number and be sent to our dispatch address, please see Delivery & Returns for the terms and conditions relating to returns.

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you received your order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
7. Videos and magazines are non refundable and non exchangeable.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.

Delivery Costs - Refunds

All refunds will be issued minus a delivery cost based on how the original order was sent: i.e. £2.95 (Standard Delivery) or £6.95 (Next working day delivery).

If your order was sent via a free delivery method you will still be charged the delivery costs if you wish to have an item refunded.

Important information

• The cardholder will be debited immediately upon completion of the transaction
• On completion of your order and once the cardholders payment has been received an invoice will be ready for you to print
• The cardholder should print out all transaction data and keep it at an easily accessible place

Lost Parcels

1) We complete a claim form and include proof of posting and copies of commercial invoices to prove the cost of the goods.
2) Royal Mail processes the claim and contacts the customer to confirm the goods never arrived.
3) The claim is accepted once Royal Mail receives the customers confirmation back.
4) The goods are re-sent or the customer is refunded.

A claim usually takes about 4 weeks to complete

Thank you for shopping at www.adultslovefun.co.uk